Frequently Asked Questions

Why won't dial-up networking save my password?
What locations are V.90 compatible?
Why is there a long delay when I connect to your service?
What are the initialization strings for 56k modems?
I am not getting the connection speed that I should be. Why?
How do I force my modem to use v.90?
How do I change the dialup access number my computer dials?
Why do I disconnect when I connect to one of your 56k sites?
How do I auto-disconnect when close my Internet browser?
What is a firewall?

DSL

What is DSL?
How do I configure my computer for DSL?
Windows Vista Dynamic IP  /  Static IP
Windows XP Dynamic IP  /  Static IP
Windows 2000 Dynamic IP  /  Static IP
Windows NT Dynamic IP  /  Static IP
Windows 95 / 98 / ME Dynamic IP  /  Static IP
Macintosh OS 7.6 - 9.2 Dynamic IP  /  Static IP
Macintosh OS X Dynamic IP  /  Static IP

What is an IP address? What is a Dynamic IP address? What is a Static IP address? What is a firewall? How do I Powercycle? I have lost my DSL connection. How do I troubleshoot?

E-mail

How do I avoid spam? How do I know the spam-filters are working correctly?

With Keyway's new and improved spam filters you can now download the email that you want without having to wait for or sift through unwanted advertisements.

If you feel that you might have missed a message, simply visit our Web-Mail system, and visit the Probably-Spam folder for messages that are most likely unwanted advertisements, or the TRASH folder for messages that are even more likely to be unwanted advertisements.

All messages that our filters determine are spam filters will have the subject modified to say *****SPAM***** in the subject line before the original subject. Outlook Express, or Netscape users can utilize software options to auto-move these marked spam e-mails to an alternative file for later review.

If our spam filters mark a message incorrectly, we want to know! Please e-mail us if you find a message that you feel was incorrectly marked to so we can adjust the spam filters to better suit your needs.

TIP:  To help reduce the amount of spam you receive, you might choose to not post your email address on your website, or anywhere public. Spammers collect email addresses from web sites, newsgroups, and other public places, and often sell them to other spammers.  It is advisable to use a contact form on your site, rather than a mailto: link.  Spammers can also harvest WHOIS information from domain registrations, so consider private registration through your Domain Registrar.

Why are my incoming e-mails being returned to sender?

Example:
----- The following addresses had permanent fatal errors -----
<elvis@keyway.net>
(reason: Can't create output)

It is likely that you have exceeded your account storage capacity (or "quota") on our mail server. When retrieving your e-mail from our server, it is recommended that you do not leave it stored there. Server-stored e-mail is subject to "quota" settings and if your account fills up, no further mail will be received.

If using Outlook, click here.

If using Outlook Express:

  1. Click Tools in the file menu and select Accounts.
     

     
  2. Click the Mail Tab and click once on your email account in the account window to highlight it, then click the Properties button.


       
  3. In the Account Properties, click the Advanced Tab

     
  4. Remove the check from "Leave a copy of messages on server"


     
  5. Click OK and OK. Click the Close button on the Accounts window.
If using Outlook:
  1. Click Tools in the file menu and select E-Mail Accounts


     
  2. Select "View or change existing e-mail accounts" and click Next


     
  3. Highlight your email account in the window, and click Change, then click More Settings.
     
  4. Account Properties, click the Advanced Tab


     
  5. Remove the check from "Leave a copy of messages on server"


     
  1. Click OK and OK. Click the Close button on the Accounts window.

 

I am getting returned e-mail that I did not send. Why?

Often spammers or viruses will "spoof" the from address to avoid being traced. Keyway can track, block or report messages as necessary by utilizing the message header of the email.

What are e-mail headers and how do I view them? (Reporting Abuse)

E-mail headers show the route a message takes to get from the sender to the receiver. To assist our support staff in determining the cause of your e-mail problems please forward your email and include the entire header (copy and paste) to abuse@keyway.net.

View message headers Outlook Express
1) Open Outlook Express
2) Select the email message
3) Select Properties from the File menu
4) Click Details tab at the top of the properties window
5) Using your mouse, highlight the Internet headers and then press ^C
(hold down the CTRL key and press c)
6) Click the Forward button and type abuse@keyway.net in the TO: line
7) Click the mouse in the body of the message and paste the headers into
the message by pressing ^V (hold down the CTRL key and press v)
8) Click Send

View message headers Outlook 98/2000/2002/2003
1) Open Microsoft Outlook
2) Select the email message
3) Using your mouse right click on the email message and select Options
4) In the section Internet Headers right click and choose the option
Select All, then press ^C (hold down the CTRL key and press c)
5) Click Close to close the options menu
6) Click the Forward button and type abuse@keyway.net in the TO: line
7) Click the mouse in the body of the message and paste the headers into
the message by pressing ^V (hold down the CTRL key and press v)
8) Click Send

View message headers in Mozilla Firebird
1) Open Netscape mail
2) Open the email message
3) Select Message Source from the View menu
4) In the section Message Header right click and choose the option Select All, then press ^C (hold down the CTRL key and press c)
5) Click Close
6) Click the Forward button and type abuse@keyway.net in the TO: line
7) Click the mouse in the body of the message and paste the headers into the message by pressing ^V (hold down the CTRL key and press v)
8) Click Send

View message headers Eudora 5.1-6
1) Open Eudora
2) Open the email message
3) Click the button BLAH BLAH BLAH from the tool bar
4) Click the Forward button and type abuse@keyway.net in the TO: line
5) Click Send

View message headers in Netscape 4.7-6
1) Open Netscape mail
2) Open the email message
3) Select Message Source from the View menu
4) In the section Message Header right click and choose the option Select All, then press ^C (hold down the CTRL key and press c)
5) Click Close
6) Click the Forward button and type abuse@keyway.net in the TO: line
7) Click the mouse in the body of the message and paste the headers into the message by pressing ^V (hold down the CTRL key and press v)
8) Click Send

View message headers in MacOSX Mail
1) Open Mail
2) Select Prefrences from the Mail menu
3) Click the Viewing icon
4) Select All, in the Show header detail drop down menu
5) Click the close button
6) Open the offending email message
7) Click the Forward button and type abuse@keyway.net in the TO: line
8) Click Send

I cannot send e-mail through mail.keyway.net. Why?

If you're a dialup user, our mail server requires that you authenticate with your POP login name and password.

TO CONFIGURE SMTP AUTHENTICATION:

OUTLOOK EXPRESS:

  1. Select Tools from the menu bar and choose Accounts.
  2. Click the Mail tab from the top of the Internet Accounts window.
  3. Highlight your keyway.net email account and click Properties.
  4. In the Account Properties window, click on the Servers tab.
  5. In the "Outgoing Mail Server" section, check the box that says "My server requires authentication." (You don't need to click on the settings button as it is already set correctly by default.)
  6. Click Ok to save the changes.
  7. Click Close to close the Internet Accounts window.
OUTLOOK 2002/XP:
  1. Select Tools from the menu bar and choose Email Accounts.
  2. Select "View or change existing accounts" and click Next. 
  3. Highlight your keyway.net email account and click Change.
  4. Click More Settings in the lower right corner.  
  5. Click the Outgoing Server tab.
  6. Check the box next to "My outgoing server (SMTP) requires authentication."
  7. Click Ok to save changes.
EUDORA:
  1. Select Tools from the menu bar and choose Options. 
  2. In the Category menu on the left, click on Sending Mail.
  3. Place a check in the box that says "Allow Authentication."
  4. Click OK.

OS X MAIL (Macintosh):

  1. Select "Mail" from the top menu bar and choose "Preferences". 
  2. In the Category menu across the top, choose "Accounts".
  3. Near the bottom of the window, click on "Server Settings".
  4. Change the Authentication to "Password", and set the username and password of your POP account. (If you do not know your username, click "Cancel" and you will see it under the section "Incoming Mail Server" on the previous window.


I cannot send e-mail from my own server. Why?

If you operate your own e-mail server we request that you first obtain permission to utilize Port 25 by completing this brief form. E-mail being sent to Port 25 will be rejected unless your IP address has been approved for outgoing communication.

Keyway restricts the use of port 25 which is usually used for outbound e-mail. Port 25 is commonly utilized by spammers and viruses, and by restricting general use of this port our clients receive far less viral and unsolicited e-mail. Note this security modification only affects outbound traffic being sent to destination port 25 and does not affect inbound traffic on any ports.

Why won't dial-up networking save my password?

This behavior can occur if you are not currently logged on to Windows 95 or you click cancel in the logon dialog box that appears when Windows 95 is starting. This can also occur if you have installed Dial-Up Networking but the client for Microsoft Networks or the client for NetWare Networks has not been installed.
For more information click here:
Save Password Check Box Is Unavailable (Q137361)
Microsoft Plus! for Windows 95 Questions and Answers (Q133248)
Dial-Up Networking Password Is Not Saved (Q148925)
Windows 98 FAQs from Support Online

What locations are V.90 compatible?

For a list of our current locations that support V.90 click here


Why is there a long delay when I connect to your service?

This can happen if your dial-up network settings are misconfigured. To correct the problem go to "my computer" -> "dial-up networking" -> right click the "Keyway Internet Service" icon and select properties. Then click on "server types" and verify the following settings:

uncheck "Log on to network"
check "Enable software compression"
uncheck "Require encrypted password"
uncheck "NetBEUI"
uncheck "IPX/SPX Compatible"
check "TCP/IP"

What are the initialization strings for 56k modems?

ISDN: AT&F&C1&D2\Q3%A2=95@B0=2%A4=0
56k Zoom: AT+MS=11,1,300,33600
Motorola 56k: AT+MS=11,0,9600,33600
Hayes 56k: AT+MS=11,0,300,33600
Supra 56k: AT+MS=11,1,28800,33600

I am having trouble viewing or downloading from another site. Why?

Delays or the inability to access other sites on the Internet can happen for a number reasons outside Keyway's control including other provider's servers being down and excessive traffic on the Internet.

I am not getting the connection speed that I should be from my modem. Why?

There are many reasons why your modem may not be connecting at the speed that you feel is should be. The main reason is usually line quality. Click here for detailed troubleshooting instructions. If these steps did not fix the problem It may be a modem misconfiguration. To check for this it would be best to consult your modems manufacture's web site or give Keyway's technical support department a call: (909) 933-3699.

How do I force my modem to use v.90?

The V.90 initialization string to force the V.90 protocol in ZOOM V.90 modems: AT+MS=12,1,28000,56000

How do I change the dialup access number my computer dials?

note: click here to view our dial-up access numbers

Windows XP

  1. Go to the "Start" button, then "Connect To...", and find your Keyway connection on the list. Open it.
  2. The "Connect" window will appear, where you can alter your dial-up number.
  3. When you've finished making changes, click 'OK' to save the new settings.

Windows 95, 98, ME

  1. Double-click the My Computer icon on your desktop.
  2. Double-click the Dialup Networking icon.
  3. Right Click the mouse on the dialup connection that you wish to change, then select Properties from the drop down menu (this will be the bottom entry).
  4. Delete the telephone number currently displayed and type in the new dialup number you wish to connect to.
  5. Click OK.

Windows 2000

  1. Click the Start button and select Settings.
  2. Select Network and Dialup Connections.
  3. Right Click the mouse on the dialup connection that you wish to change, then select Properties from the drop down menu (this will be the bottom entry).
  4. Delete the telephone number currently displayed and type in the new dialup number you wish to connect to.
  5. Click OK.

Windows NT

  1. Double-click the My Computer icon on your desktop.
  2. Double-click the Dialup Networking icon.
  3. From the drop-down list labeled Phonebook entry to dial, select the dialup connection.
  4. Click More.
  5. Select Edit entry and modem properties...
  6. In the box labeled Phone number, delete the telephone number currently displayed and type in the new dialup number you wish to connect to.
  7. Click OK.
  8. Click Close.

Why does my e-mail time-out or fail to authenticate with Norton Anti-Virus?

Norton Antivirus uses an internal program called popproxy.exe to scan for email. The following describes how to load popproxy.exe in the event that it fails to load for Norton Antivirus. When popproxy.exe fails to load, timeouts will occur while trying to receive your messages.

1. Start NAV 2001, click Options, and then double-click Email Protection.
2. In the Email clients list box, uncheck all email programs that are currently checked.
3. In the list box on the left, click Advanced. (Under Email Protection).
4. Uncheck, if necessary, "Enable Manual configuration."
5. Click OK, and then close NAV.
6. Close any other programs that are running.
7. Right-click Start, and then click Open.
8. Double-click the Programs folder.
9. Double-click the StartUp folder.
10. Right-click in an empty area of the window, point to New, and then click Shortcut.
11. Browse to the Norton AntiVirus folder.
12. Double-click the Poproxy.exe file.
13. Click Next, and then click Finish.
14. Restart the computer to allow Poproxy.exe to load from the StartUp folder, and then go on to the next section.

I am unable to send and receive email due to Norton AntiVirus.

Norton AntiVirus Email Scanning could be having an adverse effect on sending and receiving your email.  To avoid this, you will need to change your Norton AntiVirus settings:

  1. Close all email programs.
  2. In the bottom right of your screen, you will see the clock and all of the icons of programs running next to it. Hold your mouse over one of these icons until you see a yellow text box appear above it that reads Norton AntiVirus.
  3. Click the Norton AntiVirus icon in the system tray with the right mouse button, then choose Configure Norton AntiVirus.

Note: If the system tray icon is not available, you may open the Norton AntiVirus program directly from the icon on the desktop or Start Menu and then click on the Options button.

  1. Click the Email option on the left under Internet.
  2. Uncheck the box next to Scan incoming Email and Scan outgoing Email.
  3. Click the OK button.
  4. Restart your computer.

Note: Email scanning has now been disabled on your computer and your issue should be resolved. Your computer is still protected from viruses as long as your auto protection is still enabled in Norton. For more information about this problem, please contact Norton directly at http://www.norton.com.

I have been getting disconnected when I connect to one of your 56k sites. What can I do?

Try putting this in your init string box for dial-up networking and it should fix the problem: ATS27=32

How do I set my computer to disconnect dial-up access when close my Internet browser?

If you are using Internet Explorer 5, 5.01 or 5.5:

  1. Click Start, point to Settings, click Control Panel, and then double-click Internet Options.
  2. Click the Connections tab, click your Dial-Up Networking connection, and then click Settings.
  3. Under Dial-up Settings, click Advanced.
  4. Click the Disconnect when connection may no longer be needed check box to select it.
  5. Click OK, click OK, and then click OK again.

If you are using Internet Explorer 4.0 or 4.01:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Internet.
  3. Click the Connection tab, and then click Settings.
  4. Click the "Disconnect if idle for nn minutes" check box to select it.
  5. Set the number of minutes you want Internet Explorer to remain idle before it disconnects from the Internet.
  6. Click OK, and then click OK again.

Microsoft removed this menu option as of Internet Explorer 5.5. If you are running Internet Explorer 6 then you could still make these changes. It requires manually editing your system registry. Please note that registry changes if done incorrectly can permanently damage your PC. If you would like to change this for IE6 then follow these steps:

  1. Click the start menu, click run and type regedit. Click OK.
  2. Browse to HKEY_LOCAL_MACHINES\System\CurrentControlSet\Services \Inetinfo\Parameters
  3. Create a new key Data type REG_DWORD and name it Autodisconnect.
  4. Change the value data to the amount of idle time you would like it to disconnect after and set the data type to hexadecimal.
  5. Save these changes and restart the PC.

Where did these pop-ups come from and how can I block them?

Most popups are caused by one of two sources. Either the website you are viewing has placed popups on their site or caused by small downloaded programs. As a way to generate income some "freeware" and "shareware" companies have begun including "adware" and popup programs in with their software. These programs monitor your Internet activity and display popup ads based on the sites you view. There are many programs designed to help clean your computer of these unwanted programs. Here is a list of the ones we've found to be useful:
BPSoft Popup Stopper
BPSoft Adware and Spamware Remover

What can I do to avoid viewing websites with obscene content?

To assist in avoiding pornographic sites and other web based material which may be found inappropriate, download (free) and install We-Blocker.

System Restore: System Restore allows Windows users (ME, XP) to recall a point in history and return the operating system to a previous condition. This is useful for resolving problems caused by incompatible installation files or corruption.

Windows ME - Disable System Restore:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click the System icon. The System Properties dialog box appears.
  3. Click the Performance tab, and then click File System.
  4. Click the Troubleshooting tab, and then check Disable System Restore
  5. Click OK. Click Yes, when you are prompted to restart Windows.
  6. Once your troubleshooting or virus removal is complete, enable System Restore.
Windows ME - Enable System Restore:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System, and then click the Performance tab.
  3. Click File System, and then click the Troubleshooting tab.
  4. Uncheck Disable System Restore.
  5. Click OK. Click Yes, when you are prompted to restart Windows.

Windows XP- Disable System Restore:

  1. Click Start.
  2. Right-click My Computer, and then click Properties.
  3. Click the System Restore tab.
  4. Select "Turn off System Restore" or "Turn off System Restore on all drives" check box.
  5. Click Apply.
  6. Click Yes to delete all existing restore points.
  7. Once your troubleshooting or virus removal is complete, enable System Restore.
Windows XP - Enable System Restore:
  1. Click Start.
  2. Right-click My Computer, and then click Properties.
  3. Click the System Restore tab.
  4. Clear the "Turn off System Restore" or "Turn off System Restore on all drives" check box.
  5. Click Apply
  6. Click OK.

 

What is DSL?

DSL is short for Digital Subscriber Line -- a type of high speed Internet connection which is "always on".  DSL allows you to go online without tying up your phone for other traditional uses (voice, fax, etc).

Interested in DSL?  Call Keyway Internet today for more information.
(909) 933-3650 or 888-253-9929

 

How Do I "Powercycle"? / Troubleshooting DSL

Powercycling is simply defined as turning off power to a device then turning it back on. The following steps can be taken in attempt to restore a lost DSL connection:

1) Powercycling Your DSL Modem:

Why is this important? Sometimes the DSL modem will lose sync or the CO will make a change on the card which requires the modem to re-sync itself. The modem normally will do this on its own, however often a manual restart is necessary.

Westel Wirespeed modems have a power switch on the back. Turn this off then on again.

Fujitsu DSL modems have no power switch. Pulling the round black power cable from the back of the modem is necessary.

2) Powercycling Your Router (if present):

Why must I restart my router? In theory the router should try and
establish a connection once the Internet is back up, in practice however this is often not the case. Most routers have a power switch, if not pulling the power cord will suffice.

Additionally, if the router is the culprit restarting will often resolve the issue. If you are often constantly restarting the router there may be a problem with it. Try first upgrading the firmware. If this does not solve the issue contact your hardware vendor.

3) Powercycling Your Computer:

To complete local troubleshooting restart your computer.

If powercycling each of these elements do not restore your DSL connection, their may be a problem with your line. Call Keyway's support department at 909.933.3699 so that we may troubleshoot your line.

 

DSL Configuration:

Windows 95, 98, ME (Dynamic IP address):

  1. Click on Start --> Settings --> Control Panel
  2. Click on Network
  3. Click on TCP/IP --> Ethernet Adapter from the list of installed Network Components
  4. Click on the on the IP Address tab, and make sure Obtain an IP address automatically is selected
  5. Click on the tab labeled DNS Configuration, and make sure Obtain DNS server addresses automatically is selected
  6. Click OK
  7. Click OK again
  8. If you are prompted to reboot your computer, please do so.

NOTE:  If your DSL service with Keyway includes a static IP address, please call our technical support team for assistance.
(909) 933-3699

DSL Configuration:

Windows NT (Dynamic IP address):

  1. Right-click on the Network Neighborhood icon on your desktop.
  2. Choose Properties
  3. From here, choose the Protocols tab
  4. Highlight the TCP/IP protocol option
  5. Click Properties
  6. Click on the IP Address tab
  7. Make sure Obtain an IP address from a DCHP Server is selected
  8. Click on the DNS tab
  9. Make sure that all of the fields on this window are empty. Any values that are entered here should be deleted
  10. Click OK
  11. Click OK again
  12. If you are prompted to reboot your computer, please do so.

NOTE:  If your DSL service with Keyway includes a static IP address, please call our technical support team for assistance.
(909) 933-3699

 

DSL Configuration:

Windows 2000 (Dynamic IP address):

  1. Right-click on the My Network Places icon on your desktop.
  2. Choose Properties
  3. Right-click on Local Area Connection
  4. Choose Properties
  5. Highlight Internet Protocol (TCP/IP).
  6. Click Properties
  7. Make sure both Obtain an IP address automatically and Obtain DNS server addresses automatically are selected
  8. Click OK
  9. Click OK

NOTE:  If your DSL service with Keyway includes a static IP address, please call our technical support team for assistance.
(909) 933-3699

 

DSL Configuration:

Windows XP (Dynamic IP address):
  1. Click the Start button
  2. Select Control Panel
  3. Select Network and Internet Connections
  4. Choose Network Connections
  5. The Network Connections screen will show all installed connections. Double-click the Local Area Connection
  6. The Connection Status window will be displayed. Click Properties
  7. In the Properties window, highlight Internet Protocol (TCP/IP) and click Properties
  8. Make sure both Obtain an IP address automatically and Obtain DNS server address automatically are selected
  9. Click OK
  10. Click OK
  11. Click Close

NOTE:  If your DSL service with Keyway includes a static IP address, please call our technical support team for assistance.
(909) 933-3699

 

DSL Configuration:

Windows Vista (Dynamic IP address):
  1. Click the Start orb, then select Control Panel.
  2. Click on the link labeled Network and Internet.
  3. Click on the link labeled Network and Sharing Center.
  4. Click the link on the left-hand side that says Manage Network Connections.
  5. Double click on the icon labeled Local Area Connection, select Internet Protocol Version 4 (TCP/IPv4), and then click on Properties to configure your network connection.
  6. Select the Obtain IP address automatically and Obtain DNS server address automatically options.
  7. Click on Advanced.
  8. Ensure that the Default gateways box is empty; otherwise, select each entry and click on the Remove button.
  9. Select the DNS tab.
  10. Remove the check mark beside the Register this connection’s address in DNS option.
  11. Ensure that the DNS server addresses, in order of use and Append these DNS suffixes (in order) boxes are empty; otherwise, select each entry and click the Remove button.
  12. Select the WINS tab.
  13. Ensure that the WINS addresses, in order of use box is empty; otherwise, select each entry and click the Remove button.
  14. Click OK to close the Advanced TCP/IP Settings dialog box.
  15. Click OK again to close the Internet Protocol Version 4 (TCP/IPv4) Settings dialog box.
  16. Click Close to close the Local Area Connection Properties dialog box.
  17. Windows may copy some files and then ask to restart your computer. Click Yes to do so.  This completes the process.

NOTE:  If your DSL service with Keyway includes a static IP address, please call our technical support team for assistance.
(909) 933-3699


DSL Configuration:

Mac OS 9 (Dynamic IP address):
  1. From the Apple Menu choose Control Panel
  2. Choose TCP/IP
  3. In the Connect Via field, select Ethernet
  4. In the Configure field select Using DHCP Server
  5. Erase all other fields.
  6. Close the TCP/IP window.
  7. Select Save when asked if you'd like to save changes to the current configuration.
  8. Close all the other windows.
  9. Restart your computer
NOTE:  If your DSL service with Keyway includes a static IP address, please call our technical support team for assistance.
(909) 933-3699

 

DSL Configuration:

Mac OS X (Dynamic IP address):
  1. From the Apple Menu (upper left corner), choose System Preferences
  2. Choose Network
  3. Choose Built-in Ethernet from the Show Menu
  4. Click on the TCP/IP tab
  5. In the "Configure" pull-down menu, make sure Using DHCP is selected
  6. In the Domain Name Servers box, type the following DNS server addresses:
    216.117.199.30
    216.117.199.31
  7. In the Search Domains box, type: keyway.net
  8. Click on Apply Now
NOTE:  If your DSL service with Keyway includes a static IP address, please call our technical support team for assistance.
(909) 933-3699

 

Adware: Software that displays messages in the form of banners or pop-up advertising. Also see Spyware.

Anti-Virus Software: Defends against and removes computer viruses. Anti-virus software must be frequently updated in order to be effective, for only known viral threats can be recognized as they attempt to infect your computer. Keyway Internet Services recommends F-Prot for home and office protection.

Dynamic IP Address: An IP Address which changes each time a computer connects to the internet. A dynamic address assists in security for outside sources won't be able to communicate with the moving location of the device.

Firewall: Prevents unauthorized access to or from an outside source such as the Internet or a network. All messages entering or leaving a computer will pass through the firewall, and is examined for content that does not meet the specified security criteria. A firewall is recommended for all users, particularly if a static IP address is used. Keyway Internet Services recommends Zone Lab's ZoneAlarm (free) or Tiny Firewall (trial).

IP Address: Every computer that communicates over the Internet is assigned an IP address that uniquely identifies the device. An IP address consists of 4 octets of numbers from 0-255, such as 168.232.219.199. An IP address consists of two parts, one identifying the network and one identifying the node, or host. The Class of the address determines which part belongs to the network address and which part belongs to the node address. All nodes on a given network share the same network prefix but must have a unique host number. See also Static IP Address and Dynamic IP Address.

Pop-Up Ads: Advertising which appears in an additional Internet browser window. Pop-up advertising which is delivered by the Internet site which you are viewing is known as Adware, and is usually harmless. Pop-up advertising which appears on your computer when you are not browsing the Internet is known as Spyware, and is considered malicious in nature. Keyway Internet Services recommends Lavasoft's Ad-Aware.

Spyware: Software that gathers user information through the user's Internet connection without his or her knowledge, usually for advertising purposes. Spyware is unknowingly installed on your computer by downloading software, using file-sharing services, or simply by visiting malicious websites. Spyware monitors user activity on the Internet and can transmit sensitive information to outside recipients. Keyway recommends Lavasoft's Adware (free) to remove spyware from your computer. Also recommended is a firewall which will notify users of unauthorized activity.

Static IP Address: An IP Address which remains constant, useful for remote communication.

Windows Update: A Microsoft service which provides the latest updates available for your computer's operating system, software, and hardware. Windows Update scans your computer and provides you with a selection of updates specific to your computer. Click here to start Windows Update. Click here for additional security notices regarding updating your Windows operating system.